No, you can choose to checkout as a guest if you do not wish to sign up for an account. However, as a registered user, you will be able to save your addresses for future purchases and easily review past purchases.
Login to your account from any page and navigate to your profile - top right corner of our website. You can update your personal details and change your password on in your profile. You can also update your shipping and billing addresses there.
If more than 1 hour has passed, we will have processed and packed your order and chances are that we will not be able to cancel the order. In either case, please contact us @ 9027-2467 for further assistance as soon as possible.
Please email us at email@example.com within 2 hoursof your order to inform us of the change of address. If your order has been dispatched, we will have to recover your shipment. Your order will be canceled and you will incur a restocking fee charged at 25% of your order value.
We will contact you or your recipient to agree on a delivery time. We put in effort to organize your order and coordinate a delivery schedule that ensures your order arrives on time. If you are not able to let us know ahead of time and miss your delivery, please contact us via email at firstname.lastname@example.org. We will do our best to reschedule your delivery as soon as possible.
Please note that if the order is cancelled or if no one is at the delivery address to receive the order, Vinably reserves the right to charge our customer an order cancellation fee or re-delivery fee of SGD10.
Vinably is not allowed to sell alcoholic beverages to individuals below 18 years of age according to Singapore law. In order to comply, all alcohol deliveries must be received by persons aged 18 or above. We reserve the right to request for a valid photo ID at time of delivery to verify that the recipient is above 18 years old.
Yes you can. Please give your ATL under delivery remarks in the checkout page. Your recipient (if it is a gift for someone) may also give an ATL via email to us at email@example.com. Please note that this ATL means a transfer responsibility for the goods to your chosen recipient.
Please note also that if the authorised personnel does not want to accept the goods on your behalf, Vinably reserves the right to charge the customer an order cancellation fee or re-delivery fee of SGD10.
We help corporate clients spread the festive cheer to our clients in the lead-up to festivities such as Lunar New Year, Christmas, New Year celebrations. Our delivery team will ensure that all gifts are dispatched in time during this peak period. Please email us at firstname.lastname@example.org at least 4 weeks in advance so that we can better understand your gifting needs, and allow us time to schedule deliveries in order to ensure the gifts arrive in time during these peak periods.
Yes, we have significant experience catering to weddings of all sizes. In addition, we have curated a list of wines that pair well with typical wedding menus, and at price points, that have proven to be extremely popular with our customers. By purchasing in bulk, our customers benefit from significant discounts.
Please reach out to us at email@example.com at least 8 weeks before your wedding date so that we can better understand your needs and preferences.
Yes we do as long as your order meets the minimum spend of SGD200. We will deliver the wines to your event venue 2 working days before the event date. Please provide the following information in the delivery remarks section at checkout so that we can arrange the delivery with your venue operator:
Names of bridal couple / Company as registered with the venue
Name of venue including ballroom if applicable
Name and contact number of venue coordinator
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